Safety Protocols

Safety Protocols


We are looking forward to welcoming you back to Kleinhans Music Hall. The safety of our musicians, staff, volunteers and community is our #1 priority, and we will continue to follow all local, state and federal COVID-19 guidelines. No matter the scenario, we are dedicated to our mission of providing beautiful symphonic music for the Western New York community and beyond.

Recent trends in the pandemic, especially the increasing spread of the Delta variant, are troubling to all of us. In order to further protect the health, safety and enjoyment of all, we will be implementing a COVID-19 vaccination requirement and a masking policy for all staff, volunteers, performers and audiences at Kleinhans Music Hall. Alternatively, patrons may show proof of a recent negative COVID-19 test taken within 72 hours of the concert start time. These protocols will go into effect beginning September 11 through October 30, 2021 and may be extended if community transmission levels of COVID-19 remain high. Many of our neighboring cultural venues in the downtown region are also announcing similar requirements.

Vaccination Policy

All patrons attending performances at Kleinhans Music Hall will be required to provide proof of vaccination and identification at every performance. Acceptable documentation includes an immunization card showing a completed course of vaccination for COVID-19 (2 doses of the Pfizer and Moderna vaccines; 1 dose of the Johnson & Johnson vaccine). Alternatively, patrons may provide proof of a negative COVID-19 test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time — no other test results will be accepted). Children under 12 must provide proof of a negative COVID-19 test result.

Mask Policy

For the time being, masks will be required for all patrons for the duration of every performance, including while seated for the performance. If you do not have a mask, one will be provided to you free of charge.

Frequently Asked Questions

When and where will I show my vaccine card and ID?
Patrons will be asked to present their documentation upon entry at Kleinhans Music Hall, along with their ticket to the performance and a matching photo ID.

What vaccine documentation will you accept?
A valid photo ID and one of the following:

  • A completed vaccination card that includes the name of the vaccinated individual, type of vaccine administered, and date of last dose administered (REQUIRED: 2 doses of Pfizer and Moderna vaccines or 1 dose of the Johnson & Johnson vaccine)
  • A photo of a vaccination card as a separate document clearly displaying all of the above information
  • A photo of the patron’s vaccine card stored on a phone or electronic device clearly displaying all of the above information
  • The New York State Excelsior Pass displaying all-clear for entry
  • Alternatively, patrons may provide proof of a negative COVID-19 test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time — no other test results will be accepted).

Do I need to show my vaccine card every time I see a show?
Yes, we will need to verify your vaccine status or proof of negative test for every Kleinhans Music Hall performance or event.

Will the people staffing events be adhering to these protocols?
All staff, musicians*, guest artists and contractors working at Kleinhans Music Hall will also be required to follow these mandatory vaccination and mask policies.

*Woodwinds and brass are unable to wear masks by nature of their instrument, but are tested prior to every performance.

Will the restaurant be open, and will you still serve concessions?
Yes, at this time we are planning for restaurant and bar operations to commence as usual. Patrons may remove their mask while at their table in the restaurant. The Mary Seaton Room will be dedicated to consuming drinks from the bar. We ask our patrons to maintain a social distance from those who are not within their own party.

I am not willing to take this step and would like a refund.
We will miss seeing you. As a courtesy during this pandemic response, we are able to offer ticket exchanges into future events, credits, or refunds. Please contact the Box Office at (716) 885-5000 to discuss your options.