Subscriber Hub

🎻 BPO Subscriber Hub

Thank you for subscribing to the Buffalo Philharmonic Orchestra’s 2025-26 season! This page is your go-to guide for everything you need to know before you go – and all the ways to make the most of your subscription.

🌟 Exclusive Subscriber Perks

  • Free Exchanges: Can’t make your performance? Simply let us know ahead of time and we will exchange your tickets for another 2025-26 season concert (upgrade fees may apply for select performances).
  • $7 Late Exchanges: Missed a concert? You can exchange your ticket for another performance after the concert has passed for an additional $7 fee.
  • Subscriber Savings: Enjoy discounts on additional ticket purchases all season long.
  • Priority Access: Get early access to special events and new season announcements.

🎟️  Want to bring a friend? Subscribers receive discounted additional tickets all season long.  Visit the Box Office to order your add-on tickets!

🎟️ Box Office Information

Our Box Office is open Monday through Friday, 12:00pm-6:00pm (open at 12:00pm on event weekends).

Phone: (716) 885-5000
E-mail: boxoffice@bpo.org

🎻 Before You Arrive: Know Before You Go

We want everyone to have the best experience possible! If you are looking for details such as what to wear, or what to expect at a concert, please visit our First Timers Guide.

Arrival & Entry

  • Doors open 90 minutes before concerts, with earlier admission available for dinner reservations at Marcato and special activities.
  • Late arrivals will be seated during the first suitable break or at intermission.

Accessibility

  • Mobility aids are accommodated, with wheelchair-accessible locations and companion seating available.
  • Hearing assistance devices noise reduction headphones, and large print programs are available at coat check.
  • Service animals welcome; please inform our staff upon arrival.
  • PLEASE NOTE: There is no elevator to the balcony level.
  • Please visit our Accessibility page for more information.

Parking

  • On-site parking (CASHLESS) $5 at Coffee concerts, $10 all other performances; fill quickly; early arrival is recommended.
  • Complimentary parking and shuttle available from D’Youville University on most Saturday evenings.
  • Visit our Directions, Parking & Shuttle Services page for details.

Concert Etiquette

  • Approximate duration: 2 hours with intermission.
  • Recording, photographing, or filming during performance is strictly prohibited.
  • No refunds or exchanges on single ticket purchases.

Pre-Concert Activities

  • Community Spotlight entertainment and Musically Speaking talks are presented at many concerts.
  • Visit Kleinhans CASHLESS Concessions for beverage options, including souvenir cups that may be brought into the performance.

Safety & Comfort

  • No backpacks or large handbags; Security screening at entrance.
  • EMT and security personnel on-site.
  • Smoking and firearms are prohibited at Kleinhans Music Hall.

NEW! Kleinhans is moving to cash-free service beginning September 1, 2025

All transactions at Kleinhans Music Hall – including concessions, gift shop, and parking – will be cashless. We appreciate your support in helping us streamline your concert experience.

🎶 Expand your Experience at Kleinhans

  • Savor a pre-show dinner at Marcato by Oliver’s on the Lower Level; call (716) 877-9662 for reservations
  • Applaud the spotlight on community entertainment pre-concert in the Mary Seaton Room
  • Browse the Gift Shop for a souvenir to take home
  • Pre-order your intermission cocktail, soda, or coffee at the Lobby bar
  • Visit the Kleinhans Archive Room and look into the past of the BPO’s historic home

Musically Speaking

Join Music Director JoAnn Falletta, guest artists, and members of the BPO one hour before most Classics performances for this free, informative, and entertaining series of discussions. They’ll discuss the music in the upcoming performance and take questions from the audience. It’s the perfect time to learn more about what’s behind the music you are about to hear. See your Know Before You Go email for the latest information.

6:30pm at Saturday Classics
1:30pm at Sunday Classics

Musician’s Nightcap

An engaging, intimate look at the world behind the music in an informal post-concert gathering with complimentary wine and bites. BPO double bassist Jonathan Borden will host discussions with fellow orchestra members and patrons for an inside opportunity to hear stories, ask questions, and learn about the life of professional orchestra musicians.

Following these select Saturday concerts:
Mahler & Mahler – Sat Nov 8
Uptown Nights with Byron Stripling – Sat Jan 31
Dancing & Romancing – Sat Feb 28
Brahms & Bruch – Sat Mar 21
Haydn Cello Concerto – Sat May 9

Need help?

Visit our FAQ Section or contact us at (716) 885-5000 – we’re here to ensure your season runs smoothly!

Visit our FAQ page