Box Office

Box Office at Kleinhans Music Hall

Located at the Porter Avenue entrance to Kleinhans Music Hall (parking lot side)

Kleinhans Music Hall
3 Symphony Circle, Buffalo, NY 14201


Phone: (716) 885-5000

Fax: (716) 885-5064


Regular Hours

Monday through Friday:              10:00 AM – 5:00 PM

Saturdays with events:                 9:00 AM – intermission of the event

Saturdays without events:            9:00 AM – 1:00 PM

Sundays with events:                   12:00 PM – intermission of the event

Sundays without events:              Closed

Box office hours are subject to change. Please email or call (716) 885-5000 option 1 for the most up-to-date information

Performance Policies and Special Assistance

Backstage Access

Backstage access after a performance is strictly controlled. If you would like to see one of the performers, please present yourself at the stage door (on the left as you face the stage) at the end of the performance. After a 10-minute waiting period, the house manager will be notified when and if access is available.

Cameras and recording devices

Photos and video are permitted before and after performances, and during intermission. However, recording of performances is strictly prohibited, as it is not only distracting to those around you but a violation of the contracts of the musicians. Anyone caught recording or taking pictures during a concert may have their device confiscated, or even be asked to leave.

Food and Beverages

The Kleinhans Music Hall bar serves soft drinks, coffee, tea, water, beer, wine and mixed drinks before concerts and during intermission. Some packaged snacks are also available.

Food and beverages must be finished before entering the main hall.

Accessibility Assistance

Patrons requiring special assistance are urged to contact the Box Office prior to attending the concert. Accessible parking is available. Please notify the attendant upon arriving of your needs. Wheelchair-accessible seating is located on the main floor. Please note, there is no elevator to the balcony level. Hearing assistance devices are available at coat check.

Late Arrivals

Patrons arriving after the performance begins will be seated at the discretion of the house manager. Seating will not be until the first suitable break or at intermission, and late seating may not be in the purchased location.

Lost and Found

If you find someone else’s belongings while attending a concert, you may present them to any usher or staff member. All items found in the hall will be held at the coat check during the performance. Afterwards, call the Kleinhans Music Hall administrative office at (716) 883-3560 (press 7).


Security staff is available at all times, and medical assistance is available whenever required. Please notify an usher or any BPO staff member.

Missed Performances

Subscribers may exchange their tickets for future performances, but there are no refunds or exchanges on single tickets. If you have purchased single tickets for a concert you are unable to attend, you may give your tickets to a friend or donate your tickets to the box office for resale.

Group Tickets

Groups of 10 or more receive extra savings!

You know what they say: the more, the merrier! The BPO has great variety of programming to appeal to every group—the music of the Classics masters, Pops concerts that feature music from Hollywood films, Broadway and the American Songbook, our Rock series with classic rockers and tribute bands fronting your BPO, fun and educational BPO Kids concerts, Friday morning coffee concerts, and so much more. We are here to make your group experience both easy and extra special. We look forward to hosting you at Kleinhans Music Hall.

For more information or to make a reservation, call your Group Sales Concierge Claire at (716)242-7814, or e-mail
Download our Group Flyer

What constitutes a group?

All you need is a party of 10 or more to qualify as a group. Call a friend who calls a friend, and before you know it, you have 10! Frequent groups include travel and leisure clubs, social and recreational clubs, business associations, employee groups, students and student organizations, etc. Inquire about our Group Leader kit, which will provide you all the information you need to promote your event. We would also be happy to arrange for a BPO representative to come and speak with your group about the quality, value and variety of a group experience at the BPO!

Special Group Rates

Groups of 10 or more receive 15% or more off concert tickets! Handling and processing fees on each ticket are waived.

Concert Concierge Service

You will receive white glove service from the moment you place your order until the moment you leave reeling in the acoustic splendor of Kleinhans Music Hall. We’ll work with you and your budget to make your event affordable and fun, providing our inside guidance on local restaurants, amenities and transportation.

Simple “No Obligation” Reservations

We’ll help you with an easy reservation process. Our flexible ticketing system allows for adjustments up to four weeks prior to the performance. We work with you, taking into account any special needs or requests your group may have, greeting your group upon arrival and providing drop-off and parking guidance, and offering insider tips and priority access to future shows that are a good match for your group.


Visit our Group FAQs, give us a call at (716)242-7814, or e-mail

Student Tickets

It’s easy to experience the BPO!  We have lots of great concert options at an affordable price.

Concert Tickets – $11 for Classics and Pops, 50% discount for BPO Rocks

Individual Classics and Pops Concert tickets: $11
Individual BPO Rocks Concert tickets:  50% discount on all sections
                    Section A: $32 / B: $26 / C: $20 / D: $17 / E: $14

All student tickets require the student to be present with their valid college ID. Tickets may be ordered over the phone in advance but must be picked up at the Box Office by the student with their ID.

Order through the BPO Box Office at (716) 885-5000 or

Symphony Scholars High School Program – $35

Meet music-loving teens from across Western New York, get behind the scenes with the BPO, and add to your college application! Open to all high school students in Western New York, this program is designed to widen students’ interests and build a teen community of music lovers.  Participating students enjoy concert passes, a regular newsletter, meet-and-greet opportunities with guest artists and insider access to the BPO.
Click here for more information

College Pass – $29

With a valid college ID, students younger than 30 may purchase a BPO Student Pass for only $29 for the whole year! With this pass, you can attend as many M&T Bank Classics, KeyBank Pops, and Know The Score series concerts as you wish for the entire season.

Order through the BPO Box Office at (716) 885-5000 or

Student Groups – Get the best rate!

Is your preK-12 group interested in a school-time concert?  Click here!

Is your K-12 group interested in attending a weekend concert?
Contact the Education Department to make your arrangements and get the best price.
(716) 242-7822 or

Is your college group interested in attending a weekend concert?
Contact the Group Sales Department to make your arrangements and get the best price.
(716) 885-5001 or