Box Office

Box Office at Kleinhans Music Hall

Located at the Porter Avenue entrance to Kleinhans Music Hall (parking lot side)

Kleinhans Music Hall
3 Symphony Circle, Buffalo, NY 14201


Phone: (716) 885-5000

Fax: (716) 885-5064


Regular Hours

Monday through Friday:              10:00 AM – 5:00 PM

Saturdays with events:                 9:00 AM – intermission of the event

Saturdays without events:            9:00 AM – 1:00 PM

Sundays with events:                   12:00 PM – intermission of the event

Sundays without events:              Closed

Box office hours are subject to change. Please email or call (716) 885-5000 option 1 for the most up-to-date information

Performance Policies and Special Assistance

Backstage Access

Backstage access after a performance is strictly controlled. If you would like to see one of the performers, please present yourself at the stage door (on the left as you face the stage) at the end of the performance. After a 10-minute waiting period, the house manager will be notified when and if access is available.

Cameras and recording devices

Photos and video are permitted before and after performances, and during intermission. However, recording of performances is strictly prohibited, as it is not only distracting to those around you but a violation of the contracts of the musicians. Anyone caught recording or taking pictures during a concert may have their device confiscated, or even be asked to leave.

Food and Beverages

The Kleinhans Music Hall bar serves soft drinks, coffee, tea, water, beer, wine and mixed drinks before concerts and during intermission. Some packaged snacks are also available.

Food and beverages must be finished before entering the main hall.

Accessibility Assistance

Patrons requiring special assistance are urged to contact the Box Office prior to attending the concert. Accessible parking is available. Please notify the attendant upon arriving of your needs. Wheelchair-accessible seating is located on the main floor. Please note, there is no elevator to the balcony level. Hearing assistance devices are available at coat check.

Late Arrivals

Patrons arriving after the performance begins will be seated at the discretion of the house manager. Seating will not be until the first suitable break or at intermission, and late seating may not be in the purchased location.

Lost and Found

If you find someone else’s belongings while attending a concert, you may present them to any usher or staff member. All items found in the hall will be held at the coat check during the performance. Afterwards, call the Kleinhans Music Hall administrative office at (716) 883-3560 (press 7).


Security staff is available at all times, and medical assistance is available whenever required. Please notify an usher or any BPO staff member.

Missed Performances

Subscribers may exchange their tickets for future performances, but there are no refunds or exchanges on single tickets. If you have purchased single tickets for a concert you are unable to attend, you may give your tickets to a friend or donate your tickets to the box office for resale.

Group Benefits

Personal Service

We’ll work with you and your budget to make your event affordable and fun! We can offer suggestions regarding places to eat, other attractions to make a day of it, and transportation. We provide first-class service to make your trip to Kleinhans the best it can be.


Groups can save up to 20 percent on regular ticket prices, and the handling and processing fees on each ticket are waived. There is a $1 Kleinhans Music Hall restoration fee added to each ticket.

Q.          What qualifies as a group?

A.           All you need is ten or more to qualify as a group. Call a friend who calls a friend, and before you know it, you have a group. You’ll be on your way to a fun-filled day and memories galore. Contact us to discuss your group needs at (716) 885-5001 or

Q.          What if I need help getting my group going?

A.           If you would like a representative from the BPO to speak at one of your group’s meetings, please call (716) 885-5001 and we’ll arrange for a speaker.

Q.          How do I get started?

A.           Your Group Sales personal concierge is ready and waiting for your call to guide you through the process from beginning to end and can provide you with a group leader kit containing materials to help you promote the concert to your group. You can reach a personal concierge Monday through Friday, 9 AM to 5 PM.

Q.          How far in advance can I order tickets?

A.           No time is too soon. We can hold reservations for your group with a simple phone call. Advance ordering is the key to good seats. Don’t delay, call today!

Q.          Does my group have to sit in the same section?

A.           We are happy to accommodate the needs of your group with respect to price point and location.

Q.          How do I pay?

A.           Group sales will gladly accept payment by credit card over the phone. Call (716) 885-5001. We accept all major credit cards (Visa, MasterCard, Discover, and American Express). We will also accept your check payable to the BPO and mailed to the attention of:

Group Sales

c/o the BPO

786 Delaware Ave.

Buffalo, NY 14209

Cash payment is accepted at the box office. Box office hours are Monday through Friday 9 AM until 5 PM and Saturday from 9 AM until 1 PM. The box office is located at the Porter Avenue entrance to Kleinhans Music Hall, 3 Symphony Circle, Buffalo 14201.

Q.          When is my payment due?

A.           Shortly after you make your group reservation, you will receive an invoice with a request for a deposit. The balance and final count are due 30 days prior to the date of the show.

Q.          What time do the doors open for Coffee Concerts?

A.           Doors open at 9 AM for Friday coffee concerts. Come by early to enjoy complimentary coffee and donuts. The concert starts at 10:30 and is over by 12:30.

Q.          How do I receive my tickets?

A.           Have it your way! We are happy to mail them to the address of your choice (within the continental U.S. or Canada) or we can have them waiting for you at Will Call.

Q.          What time is Will Call open?

A.           On the day of the show, the Will Call window is open between 60 to 90 minutes before the show.

Q.          After I make my reservation, can I change the size of my group (up or down)?

A.           Absolutely! We are happy to work with you to make adjustments up or down until the due date of the final payment (around 30 days prior to the show date).

Q.          Where can I grab a bite to eat before or after the show?

A.           From lunch after a coffee concert to pre-show dinner, your personal concierge can recommend restaurants that will please even the most discerning palate while meeting your budgetary needs.

Q.          Do you have handicap accessible seating?

A.           Yes, Kleinhans Music Hall has designated seating areas for patrons in wheelchairs (and their companions). Please inform your personal concierge while planning your group needs.

Q.          Where do the buses park?

A.           Whenever possible, arrangements are made for parking onsite. Overflow parking for buses is located at Front Park on Porter Ave.

Welcome Students!

It’s easy to experience the BPO!  We have lots of great concert options at an affordable price.

College Pass – $29

With a valid college ID, students younger than 30 may purchase a BPO Student Pass for only $29 for the whole year! With this pass, you can attend as many M&T Bank Classics, KeyBank Pops, and Know The Score series concerts as you wish for the entire season.

Order through the BPO Box Office at (716) 885-5000 or

Concert Tickets – $11 for Classics and Pops, 50% discount for BPO Rocks

Individual Classics and Pops Concert tickets: $11
Individual BPO Rocks Concert tickets:  50% discount on all sections
                    Section A: $32 / B: $26 / C: $20 / D: $17 / E: $14

All student tickets require the student to be present with their valid college ID. Tickets may be ordered over the phone in advance but must be picked up at the Box Office by the student with their ID.

Order through the BPO Box Office at (716) 885-5000 or

Student Groups – Get the best rate!

Is your preK-12 group interested in a school-time concert?  Click here!

Is your K-12 group interested in attending a weekend concert?
Contact the Education Department to make your arrangements and get the best price.
(716) 242-7822 or

Is your college group interested in attending a weekend concert?
Contact the Group Sales Department to make your arrangements and get the best price.
(716) 885-5001 or

Symphony Scholars High School Program – $35

Meet music-loving teens from across Western New York, get behind the scenes with the BPO, and add to your college application! Open to all high school students in Western New York, this program is designed to widen students’ interests and build a teen community of music lovers.  Participating students enjoy concert passes, a regular newsletter, meet-and-greet opportunities with guest artists and insider access to the BPO.
Click here for more information