Plan Your Experience

What time should I arrive?

We recommend arriving at least 30 minutes before the start of your performance. This will give you ample time to locate parking and find your seat. However, the BPO’s pre-concert talk series, Musically Speaking, begins one hour before all Saturday and Sunday Classics concerts. Community Spotlight features talented school and community musical ensembles and begins one hour prior to select concerts on all series.

How long does the concert last?

Concerts typically last for two hours, with a 20-minute intermission. BPO Kids concerts last for approximately 1 hour and are presented with no intermission.

Is coat check available at the hall?

We’re native Buffalonians, too – we know how essential a warm winter coat is outside, and what a burden it becomes the moment you enter a building. Coat check is available near the Porter Avenue entrance to Kleinhans for a small fee, which helps with the upkeep of the hall.

Are food and drinks available at the concert?

The bar is open before all concerts and during intermission. It offers a range of alcoholic beverages, as well as coffee, tea, water and soft drinks. The bar also carries some snacks, such as chips and pretzels. Candy is available at the BPO’s gift shop. All major credit cards are accepted at the bar.

Am I allowed to take pictures at the hall?

Video and still photography is not permitted during any of the BPO’s performances. However, you are free to take pictures in the lobby, in the Mary Seaton Room, at Henry’s, and on the grounds of the hall.

What should I wear to a BPO concert?

When you come to hear the BPO, you will see patrons dressed in everything from jeans and t-shirts to tuxedos and ball gowns! No one will be turned away because of their clothing, and people tend to dress much less formally for BPO Rocks and Family Series concerts. For a Classics or Pops series concert, aim for a business casual look, and you will blend in well.

When should I clap at a classical concert?

Works with multiple movements are traditionally considered part of a whole. Generally, applause is held until each movement has been performed. If you’re unsure what to do, watch the conductor. His or her body language is a great help.

How can I learn more about the music I will hear at a classical concert?

While you don’t need to know anything special to enjoy music, learning a bit about the composers, their influences and their artistic vision will make for a richer experience. The BPO offers many ways to learn more about classical music. Throughout the season, BPO staff and musicians offer free talks at the Lancaster, Audubon and Orchard Park libraries about classical music.

Prior to each Classics series concert, audiences have a chance to hear about the music being performed directly from the conductor or the guest artists at Musically Speaking, sponsored by Uniland Development. Arrive one hour early for the free talk.

You can also read the program notes online a week prior to each concert, or simply arrive early and read them before the concert begins.

I would like to take my children to a classical concert. What concerts are appropriate for children, and are discounted tickets available?

The BPO offers a family series on Sunday afternoons that is geared for children between the ages of 6 and 10. These concerts generally last an hour, and feature interaction, pre-concert activities and fun, accessible music. Click here to see the schedule.

Children are welcome at any of our Pops or Classics Series concerts. These concerts last approximately two hours, with a 20 minute intermission, so consider your child’s attention span while planning the experience. We love to see budding fans in our audience. Children under the age of 5 may find concerts more than they can handle. You know your child best, but please be respectful of those around you so everyone has a great concert experience.

Directions

Kleinhans Music Hall is located at 3 Symphony Circle, Buffalo, NY 14201. The hall is adjacent to Allentown and the Garden Walk District on Buffalo’s historic West Side.

Parking

Kleinhans Music Hall parking lots are $8 during most BPO events. Parking at Friday morning coffee concerts and Sunday afternoon BPO Kids concerts is $5.

Please take advantage of our additional parking options available at the following locations:

Free Shuttle Service from D’Youville College

Park and ride from D’Youville College Lot D at 430 West Avenue at Connecticut Avenue across from Rite Aid for SELECTED Saturday night BPO performances. The lot is less than a quarter of a mile away from the hall and the shuttle provides a quick and easy way to get to the hall without walking. Parking and shuttle service are free. Shuttle service begins at 6:30 PM and ends 30 minutes after the conclusion of the concert. Look for the MASH/We Care vans. Please join our email club at bpo.org or call the Box Office for updated information.

Salvatore’s Symphony Shuttle $13

Salvatore’s Italian Gardens at Transit and Genesee in Depew offers shuttle service at the rear corner of their parking lot for just $13. This is a convenient way to avoid traffic and parking hassles. Simply call the reservation hotline at (716) 885-5000 and press 4 to reserve your place, or click here.

Start your evening with a gourmet dinner at Salvatore’s before the concert, selecting from a prix fixe “Symphony Menu” for $33. Call (716) 683-7990 for dinner reservations. Dinner and shuttle sold separately. The shuttle leaves from Salvatore’s lot promptly at 7 PM from the rear of the lot near the water tower.

31 Club Shuttle and Prix Fixe Menu

31 Club at 31 N. Johnson Park and Elmwood Avenue in Downtown Buffalo offers patrons a complimentary limo shuttle service to and from Kleinhans on all concert nights–free with your dinner reservation. In addition, a $40 three-course prix fixe menu is available Sunday-Thursday. With its close proximity to Kleinhans and plenty of free parking, 31 Club offers the downtown experience without the hassle of parking. Call (716) 332-3131 for reservations and information.

Buffalo Grand Hotel Shuttle and Prix Fixe Menu

The newly redeveloped Buffalo Grand Hotel (formerly Adam’s Mark) located at 120 Church St in Downtown Buffalo offers patrons complimentary parking and shuttle service to and from Kleinhans on all concert nights–free with your dinner reservation. In addition, a $35 three-course prix fixe menu is available. The hotel’s proximity to both the I-190 and the Skyway make it the perfect pre- and post-concert parking and dining option for our patrons arriving from the Southtowns. Call (716) 845-5100 x 0 for reservations and information.

If you have any questions about parking, please call the BPO Box Office at (716) 885-5000.

Dining

Henry’s at Kleinhans Music Hall

Prior to all Pops and Classics series concerts, you can enjoy a great meal at Kleinhans in Henry’s. Henry’s is operated by Oliver’s Restaurant , a North Buffalo institution with a long history of providing the best in dining. Meals at Henry’s are by reservation only. To make your reservation, call (716) 881-4438.

Salvatore’s Italian Gardens Prix Fixe Menu & Symphony Shuttle

Salvatore’s Italian Gardens at Transit and Genesee in Depew offers shuttle service at the rear corner of their parking lot for just $13. This is a convenient and great way to avoid traffic or parking hassles. Simply call the reservation hotline at (716) 885-5000 and press 4 to reserve your place, or reserve online. Start your evening with a gourmet dinner at Salvatore’s before the concert, selecting from a prix fixe “Symphony Menu” for $33. Call (716) 683-7990 for dinner reservations. Dinner and shuttle sold separately. The shuttle leaves promptly at 7PM from the rear of  the lot near the water tower.

31 Club Prix Fixe Menu & Shuttle Service

31 Club at 31 N. Johnson Park and Elmwood Avenue in Downtown Buffalo offers patrons a complimentary limo shuttle service to and from Kleinhans on all concert nights–free with your dinner reservation. In addition, a $40 three-course prix fixe menu is available Sunday-Thursday. With its close proximity to Kleinhans and plenty of free parking, 31 Club offers the downtown experience without the hassle of parking. Call (716) 332-3131 for reservations and information.

Buffalo Grand Hotel Prix Fixe Menu & Shuttle Service

The newly redeveloped Buffalo Grand Hotel (formerly Adam’s Mark) located at 120 Church St in Downtown Buffalo offers patrons complimentary parking and shuttle service to and from Kleinhans on all concert nights–free with your dinner reservation. In addition, a $35 three-course prix fixe menu is available. The hotel’s proximity to both the I-190 and the Skyway make it the perfect pre- and post-concert parking and dining option for our patrons arriving from the Southtowns. Call (716) 845-5100 x 0 for reservations and information.

Restaurants near Kleinhans Music Hall include:

Allen Burger Venture, 175 Allen St.

Bellini’s Bistro, 350 Pennsylvania St.

Betty’s, 370 Virginia St.

Billy Club, 228 Allen St.

The Black Sheep, 367 Connecticut St.

Cafe 59, 62 Allen St.

Cantina Loco, 191 Allen St.

Colter Bay, 561 Delaware Ave.

Don Tequila, 73 Allen St.

Falley Allen, 204 Allen St.

Gabriel’s Gate, 145 Allen St.

Giaccobi’s Cucina Citta, 59 Allen St.

The Lenox Grill, 140 North St.

Mother’s, 33 Virginia Pl.

Tempo, 581 Delaware Ave. 

Towne Restaurant, 186 Allen St.

The BPO is a proud partner of Visit Buffalo Niagara.

Overnight Accommodations

If you’ve come in from out of town, there are many great places to stay close to Kleinhans Music Hall. The hall is located just minutes away from downtown Buffalo, and hotels to fit all budgets can be found within a few miles. We especially recommend:

Holiday Inn Express & Suites Downtown (proud sponsor of the BPO)

Inn Buffalo, 619 Lafayette Avenue

Hyatt Regency Buffalo, 2 Fountain Plaza

The Mansion on Delaware Avenue, 414 Delaware Ave.

DoubleTree Club by Hilton Hotel, 125 High St.

Hotel @ the Lafayette, 391 Washington St.

Statler City, 107 Delaware Ave.

The BPO is a proud partner of Visit Buffalo Niagara.

Special Assistance

Patrons requiring special assistance are urged to contact the Box Office prior to attending the concert.

Parking

Accessible parking is available on a first come, first served basis. Please notify the attendant upon arriving of your needs. Our staff is here to ensure you arrive safely and comfortably.

Seating

Wheelchair-accessible seating is located on the main floor. Please note, there is no elevator to the balcony level.

Auditory

Hearing assistance devices are available at coat check.

Restrooms

There is a private, accessible restroom on the main floor. Accessible stalls are also available in the general restrooms on the upper and lower levels.

Performance Policies

Backstage Access

Backstage access after a performance is strictly controlled. If you would like to see one of the performers, please present yourself at the stage door (on the left as you face the stage) at the end of the performance. After a 10-minute waiting period, the house manager will be notified when and if access is available.

Cameras and recording devices

Photos and video are permitted before and after performances, and during intermission. However, recording of performances is strictly prohibited, as it is not only distracting to those around you but a violation of the contracts of the musicians. Anyone caught recording or taking pictures during a concert may have their device confiscated, or even be asked to leave.

Food and Beverages

The Kleinhans Music Hall bar serves soft drinks, coffee, tea, water, beer, wine and mixed drinks before concerts and during intermission. Some packaged snacks are also available.

Food and beverages must be finished before entering the main hall.

Late Arrivals

Patrons arriving after the performance begins will be seated at the discretion of the house manager. Seating will not be until the first suitable break or at intermission, and late seating may not be in the purchased location.

Lost and Found

If you find someone else’s belongings while attending a concert, you may present them to any usher or staff member. All items found in the hall will be held at the coat check during the performance. Afterwards, call the Kleinhans Music Hall administrative office at (716) 883-3560 (press 7).

Medical/Security

Security staff is available at all times, and medical assistance is available whenever required. Please notify an usher or any BPO staff member.

Missed Performances

Subscribers may exchange their tickets for future performances, but there are no refunds or exchanges on single tickets. If you have purchased single tickets for a concert you are unable to attend, you may give your tickets to a friend or donate your tickets to the box office for resale.